Terms and Conditions - Hampton Pool

These terms and conditions cover Health and Wellbeing membership of Hampton Pool.

By being a member of Hampton Pool Health and Wellbeing, you will accept and agree to be bound by these terms and conditions. Hampton Pool reserves the right to alter the rules, fees and membership prices and available facilities at any time and for any reason.

Your membership is personal to you and you cannot transfer it to another person. Hampton Pool reserves the right to refuse applications and renewal of membership and terminate any membership. In the case of membership being terminated, it shall be at the sole discretion of Hampton Pool as to whether any of the membership fees are refundable.

The gym is for the use of Hampton Pool Poolside Fitness members only, therefore guests are not allowed.

Cancellation of membership paid by monthly direct debit must be submitted in writing to the department via the ‘ask us a question’ button on our website. This must be done 30 days prior to the amount coming out of your account.

Where members have elected to pay by Direct Debit, instalments will be collected on the agreed date(s). If an instalment cannot be collected on the agreed date for any reason, a £15 administration fee will be applied to cover third-party bank charges and a further attempt to collect the instalment will be made within fourteen (14) days. If the second attempt is also unsuccessful, an additional £15 administration fee will be applied. Any queries relating to payments must be directed to hampton.pool@southdownsleisure.co.uk.

You may cancel your membership for any reason within 14 days of joining. This is called the cooling-off period. If you choose to cancel within these 14 days, you will receive a full refund of any fees paid. If you want to cancel your membership within the cooling-off period, this needs to be submitted in writing to the Membership Department.

The time at which any or all of the facilities shall be available is at the entire discretion of Hampton Pool management. Any or all of the facilities may be closed for essential maintenance work, special functions or for any reasons which management may deem necessary. Hampton Pool will at times endeavour to give reasonable notice of the above.

Hampton Pool accepts no liability for any illness or injury resulting from or caused by members’ use of the facilities, however it may have been caused. Hampton Pool accepts no liability for any illness or injury from over exertion, aggravation of or precipitation of any medical condition caused by use of Hampton Pool’s facilities. All persons use the facilities on the express understanding that it shall be at their own risk and members are strongly advised to seek medical advice before they begin any exercise at Hampton Pool.

Members should not use the facilities whilst under the influence of alcohol or tranquillisers. Those with diabetes, heart disease, high/low blood pressure or any other medical condition which might be affected by using the facilities or programmes should seek guidance from their G.P. as to the advisability of them using the facilities.

For health and safety reasons, we offer all customers over 18 an optional gym induction. If you are not familiar with the gym, we strongly advise that you sign up for a free 30m induction.

For reasons of health and safety, members must adhere strictly to the following:

All free weights are to be returned to their racks after use.
All other equipment is to be returned tidily to the appropriate stowage in the gym and studio.
Cups and mugs are not allowed in the gym or studio.
Members should bring a small towel to wipe down machinery after use.
A suitable outfit must be worn at all times.
Suitable footwear should be worn at all times.
Members not taking part in circuits are to leave the gym promptly at the designated start time.
Offensive language or behaviour will not be tolerated.
Clashing weights, excessive noises and mistreatment of equipment will not be tolerated.
Chewing gum and mobile phones are not permitted in the gym.

No responsibility will be accepted by Hampton Pool for the loss or damage to property or valuables belonging to any member, even those which may be left in the lockers provided.

Hampton Pool Poolside Fitness management reserve the right to exclude any member they deem not to be adhering to any of the above or who by their actions poses a health and safety risk to others.

Members must at all times comply with any direction which the staff may give to aid the safe and smooth operation of the fitness facilities and the convenience of all members generally.

Hampton Pool fully endorse and adhere to the principles of data protection, as set out in the Data Protection Act 1998. All information will be treated as confidential and will be held securely for analysis and retrieval purposes in recognition of its confidential nature. We do not sell Information about our members to others. It may be accessed by our authorised Health and Wellbeing staff as well as third party service providers performing work on our behalf, but they may not use it for other purposes. Unless we are legally required to do so, it will not be disclosed by any third parties without your consent. We may write to you to keep you updated on future events and promotions.

Hampton Pool aims to provide the highest standards of service to all who use our services. We accept that, from time to time, things go wrong and complaints need to be made. A copy of our complaints policy can be found on our website or can be requested from reception at any of our sites.