pool pool pool
Hampton Pool - 365 days of outdoor swimming in heated water High Street, Hampton, Middlesex, TW12 2ST
t: 020 8255 1116

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Starfish swimmimg lessons - outdoors in heated water
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Starfish swimming lessons

Terms & conditions

The following terms and conditions apply to all parents or guardians (“you”) of any child attending swimming lessons organised by Hampton Swimming Pool (“we” or “us”). Please ensure you have read and understand the following and please keep a copy for your records.

Acceptance of terms and conditions

By booking or attending swimming lessons with us you accept these terms and conditions and they will form part of the contract between us. We reserve the right to vary terms and conditions at any time upon notice to you.

Group Lessons

  • Weekly lessons at the same day, same time each week (excluding bank holidays and school holidays).
  • An intensive course of 5 days from Monday to Friday over a school holiday period. Each lesson on the intensive course is at the same time.
  • Group/intensive lessons are paid for in advance and we cannot refund lessons that are not taken due to illness or holiday.
  • We will try to accommodate requests to change dates and times, but this shall be at our discretion and if we are unable to accommodate a request we are not obliged to give a credit or refund.
  • Failure to pay for lessons will result in your child losing their place and they will then have to go back onto the waiting list.
  • Our lessons are continually assessed, if your child has completed a stage and needs to move to the next one, we cannot guarantee the same day and time.
  • Lessons will run in all weathers, with the exception of thunder and lightening. In the event of thunder, if the lesson has lasted less than 15 minutes we will make up the lesson or give a credit. If the lesson has lasted over 15 minutes the lesson will stand.
  • Parents should arrive with the child well before the start of the lesson so that they can get their child changed ready for the start of the lesson.
  • All children should wear appropriate swim wear and goggles. A swimming hat is also recommended.
  • Children under 10 cannot get in the water before or after the lesson unless a paying adult is in the water with the child.
  • Failure to pay for lessons will result in your child losing their place and they will then have to go back onto the waiting list.
  • We may cancel a lesson last minute due to sickness of an instructor. In the unlikely event that this happens, we will give you a credit or arrange a make-up lesson.
  • We have the right to increase the ratio of swimmers to teachers in exceptional circumstances.
  • All pupils are expected to respect the pools rules and behave appropriately during and after their lesson.

Learn2 online lesson portal

We are now using a system called ‘Learn2’, which allows swimming lessons to be delivered more effectively through electronic registration and assessment procedures.

As part of this new IT system, our Swim Instructors are now using tablets on poolside to record attendance and also update your child (ren)’s progress.

Learn2 is an ASA-endorsed solution to allow parents and guardians greater visibility of their child (ren)’s progress through courses and a smoother progression through the swim levels.

The portable poolside devices allow instructors to upload assessment information during the lesson itself, rather than writing it down or relying on memory for write up at a future point in time. Parents can view progress against the course content online through the Home Portal software component.

If you have already registerred, you can access the Learn2 Lesson Portal here to get started!

Click here to access the Learn2 Lesson Portal

Please call 020 8255 1116 if you need assistance with the Learn2 online portal

 

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Hampton Pool is a registered charity
and a not for profit company

© Hampton Pool Trust MMXVII. All rights reserved.
High Street Hampton Middlesex TW12 2ST.

Design © William Redfern Graphic Design

YMCA logo Hampton Pool is managed on behalf of Hampton Pool Trust by YMCA London South West. Both are registered charities, 1041923/294117. Co. No. 1870925. YMCA logo